What is Ignite by Hatch?

A dynamic, formative assessment solution for children 28 months – age 5 that addresses the K readiness achievement gap in the market by providing:

• Assessments - Authentic, evidence-based real-time data validates the child’s skill development and provides required documentation
• Curriculum - Lesson plans and activities for classroom instruction beyond the technology
• Adaptive skill practice - Research-driven scope and sequencing ensures consistent delivery of adaptive content, activities and practice for children to learn and improve skills at their own pace

What is Hatch Insights?

An online report management solution that provides educators and parents real-time, unbiased data on child skill development and progression. It allows teachers to differentiate instruction with built-in analysis and non-technology activity suggestions to help children become kindergarten ready.

What are the minimum operating system requirements for Ignite by Hatch?

iOS powered devices Hardware requirements OS: iOS 10.0 or higher iPhone and iPad devices

Android powered devices Hardware requirements OS: Android 6.0 (Marshmallow) or higher CPU: ARMv7/ARM64 CPU RAM: 1.5 GB Minimum Storage: 1 GB free available after OS installation Touch support Camera required Wi-Fi capability required

Windows powered devices Hardware requirements OS: Windows 7 or higher CPU: x86 or x64 architecture Clock speed: 2.0 Ghz or higher Memory: 4Gb Storage: 250 Gb Screen Size: 10” Resolution: 1920 x 1080 Aspect Ratio: 16 : 9 Touch support Camera required Wi-Fi capability required

I need help logging into ignite by Hatch/Insights.

All new teacher users will need to be added to Ignite by Hatch by their school or organization administrator. Parents and guardians will need to be added by their child's teacher or the school administrator. If you are an existing user and having trouble logging in, use the "forgot password" option found on the login page to reset your password.

Does Ignite by Hatch support dual language?

Yes. All activities are available in both English and Spanish.

If I have a green Hatch tablet with an active Elite license and don’t want to participate in the "trade in, trade up" program, will SSA continue to work for me until the license expires?

Yes, SSA will continue to work until your Elite license expires.

Can I delete progress data for a student or child?

Progress data cannot be deleted.

How do I unsubscribe from email notifications?

There is an opt-out link located at the bottom of the email that can be used to unsubscribe from email notifications. For security purposes, administrators will receive email notifications of new users added regardless of their subscription status.

Why are birthdates required when adding children?

Birthdates are required for children so Ignite by Hatch can serve activities appropriate for their age level.

What TSG objectives does Ignite by Hatch align with?

Is Ignite by Hatch compatible with HatchSync powered by GOLD(R)?

Yes. Ignite by Hatch now aligns with 25 objectives and 41 items within Teaching Strategies GOLD(R).

Which activities and games are appropriate for toddlers?

Ignite by Hatch is both a toddler and pre-K product. It will be scaffolded for 28 months to 5 years.

What games should children play after they have successfully reached the proficient level in all skills?

Repetition is essential for this age range and therefore, reinforcing games in reverse order; at the accomplished level is the best path to follow at this point (i.e. once a child completes all Skills and all Levels, we reverse the presentation of Skills, which enables children to ‘test’ their knowledge). This will continue to produce documentation for the teachers, which regardless of the child accomplishing the skill or not, is a requirement for many teachers (i.e. the continued collection of documentation).

If the child is in the middle of a game set and stops, will they have to start over next time, or is their progress saved?

If a student exits the game before completing it, the game will restart when they log back in. Any games that were completed in the game set will be saved. For instance, if a student completes the first two games in the set and exits the application half way through the third game, when they log back in the third game will start from the beginning but they will maintain their completion of the first two games.

When does the child get to alter their avatar?

The student will create their avatar the first time they log in. They will then have the option to edit their avatar after completing each game set (3 games).

How many games are in a game set?

There are 3 games in a game set.

Will additional games/character be available to unlock or purchase?

We will always be adding new content to Ignite by Hatch. Content includes game sets as well as avatar skins and accessories.

Does Ignite by Hatch require internet access?

Yes. An always-on high speed internet connection is required to use Ignite by Hatch when playing via a web browser. The application has the ability to work offline for up to 7 days before requiring an internet connection. When playing the application in offline mode, all child data will be saved locally to the device until an internet connection is reestablished and the data is synced to Hatch Insights for review. Ignite by Hatch requires internet download speeds of at least 2Mbps.

How will parents and/or guardians view their children's progress?

Parents and/or guardians will be able to view their children's progress and art work directly from Insights, even if they have children who are in different schools or classes. In order to gain access to Insights, parents and/or guardians must be added by the teacher or administrator of their child's school.

What domains and skills will be tracked for students using Ignite by Hatch?

Is there a toddler version and Pre-K version?

Ignite by Hatch supports students from ages 28 months to 5 years.

What security protocol is used to ensure student data is protected online?

Ignite by Hatch uses both SSL and TSL cryptographic protocol that provides authentications and data encryption between servers, 福彩app下载官网下载 and applications operating over a network.

Fill out the form below to request your software upgrade.

How do I move SMART Notebook content from my old computer to my new Hatch Computer?

Click here FAQ Notebook for instructions

What is Curtain Reveal and how do I use it?

Click here for instructions on how to use the Curtain Reveal feature. FAQ Curtain Reveal

What is Spotlight and how do I use it?

Click here for instructions on how to use the Spotlight feature FAQ Spotlight

How do I learn more about how to use Hatch Technology?

Hatch Early Learning is proud to provide several different resource options that are free to our customers. We encourage teachers to mix-and-match the resources that work best for you! If you prefer the self-help method, you might find our online Learning Management System (LMS) to be the most helpful tool. LMS has a course that is specifically designed for our Teaching Guide teachers. The course is available 24/7 and includes content that pertains to all aspects of your product, like the Hatch Teaching Guide, activities and Classroom and Child Portfolios. To access this resource, click here! If you're experiencing any difficulty, submit a request to the Hatch Technical Support team.

How do I return to the main home page on TeachSmart?

You can always find the HOME tab in the top-left-corner of the screen: In addition to touching HOME in the top-left-corner-margin, underneath that margin, there is a white menu bar that serves as your "crumb trail" (i.e. it shows you what you clicked in order to "land" on the page you are on). Within that crumb trail is another HOME option; clicking here returns you to the main home page.

Is online training available?

Yes, log into Learning Management System (LMS) to access free, online courses.

My TS has no sound.

First, make sure your physical speakers are turned on and that volume is turned up. If you still have no sound, exit the TS software and go to desktop. In the bottom left, click on the speaker and the volume control will appear. Make sure the volume is turned up and not muted. If you still have no sound, go to the start menu, then control panel and then sound. On the play back tab, make sure speakers are selected as default device.

My computer is missing software or does not work. Can I restore it back to factory condition? XP, Vista and Win 7.

Call Tech Support at 800-624-7968 option 4. You will be asked to save any data you need before we start the recovery process as it will restore the computer to its original configuration and any data you have will be lost.

Where do I find my serial number on our SMART board?

There are two places to find the serial number. On the front and back of the tower is a white or silver tag with a number in one of these 2 formats: 10-123-12 or 219563-2.

My projector light is getting dim. How do I check the bulb hours?

Select menu on the remote control then go to Information and lamp hours. The hours will be displayed there.

My projector will not turn on. What do I need when calling Tech Support?

Technical Support will need the projector model number, serial number and status lights on the actual projector.

What is the warranty on projector bulbs?

SMART projector lamps are backed by a one-year or 1,000-hour (whichever comes first) lamp warranty.

How do I reset the bulb hours on the TS projector?

UF 55 Projector - Press the power button on the ECP or remote control to start up the system. The ECPs power light turns solid green when the system starts. To confirm that the lamp timer has been reset, access the service menu by pressing DOWN, UP, UP, LEFT, UP (DUULU) on the remote control. Select the lamp. Select the Lamp Hour Reset field. Select the Yes button. Your lamp reset count increases by one. UF 65 Projector - Using the remote control, press the following buttons quickly to access the service menu: Down, Up, Up, Left, Up. Scroll down to the Lamp Hour Reset field and then press OK. Both Lamp Hour values (Standard and Economy) are reset to zero. UF 75 Projector - Using the remote control, press the following buttons quickly to access the service menu: Down, Up, Up, Left, Up. Scroll down to the Lamp Hour Reset field and then press OK .Both Lamp Hour values (Standard and Economy) are reset to zero.

My interactive display or interactive whiteboard is not connecting to our wireless network.

In the top right corner next to the clock are the wireless access bars, click on them and then highlight your network and click to connect. If you do not see your specific network, contact your IT department. If you do not see any networks right click on the computer icon and select properties. Then left click the device manager. In alphabetical order you will see network adapters with an arrow next to it. Click on the arrow and make sure the wireless adapter does not have an X, an exclamation mark, or a black down arrow on it. If you cannot right click on the wireless adapter to enable it call Tech Support 800-624-7968 option 4.

I'm interested in Hatch technology. How can I see a demo?

Please click here to request a demo.

My TS has no sound.

First, make sure your physical speakers are turned on and that volume is turned up. If you still have no sound, exit the TS software and go to desktop. In the bottom left, click on the speaker and the volume control will appear. Make sure the volume is turned up and not muted. If you still have no sound, go to the start menu, then control panel and then sound. On the play back tab, make sure speakers are selected as default device.

How do I calibrate the touch for the SMART board?

First, press/hold the two buttons on the pen tray simultaneously to bring up the calibration utility. Next, using a Smart Pen, starting a few inches away from the center of the target, press pen tip to board and trace to center of target. Then, Lift pen off the board. Where the pen lifts off the board is the calibration point. Repeat for the remaining targets. Utility will close.

My computer is missing software or does not work. Can I restore it back to factory condition? XP, Vista and Win 7.

Call Tech Support at 800-624-7968 option 4. You will be asked to save any data you need before we start the recovery process as it will restore the computer to its original configuration and any data you have will be lost.

My wireless is not connecting to our network.

In the top right corner next to the clock are the wireless access bars, click on them and then highlight your network and click to connect. If you do not see your specific network, contact your IT department. If you do not see any networks right click on the computer icon and select properties. Then left click the device manager. In alphabetical order you will see network adapters with an arrow next to it. Click on the arrow and make sure the wireless adapter does not have an X or an exclamation mark on it. If you cannot right click on the wireless adapter to enable it call Tech Support 800-624-7968 option 4.

I have a mouse or keyboard that does not work. How do I get it replaced?

Please call 800-624-7968 option 4. If the charger mouse/keyboard quits working under the computer's warranty period, it will be replaced free of charge. Out of warranty computer mice/keyboards, lost, stolen or user induced damage will not be covered and result in a charge of $23.95 + S&H each.

Where do I find my serial number on our interactive display or interactive whiteboard?

It is on a white sticker on the computer located behind the display. The number will start with "SN:" (Example SN: 5703112018123).

When I play DVDs on my interactive display, whiteboard or computer, the picture looks choppy or uneven.

Go to and download the free version VLC media player. This will allow you to play certain DVDs that Windows Media Player does not.

My projector light is getting dim. How do I check the bulb hours?

Select menu on the remote control then go to Information and lamp hours. The hours will be displayed there.

My projector will not turn on. What do I need when calling Tech Support?

Technical Support will need the projector model number, serial number and status lights on the actual projector.

What is the warranty on projector bulbs?

SMART projector lamps are backed by a one-year or 1,000-hour (whichever comes first) lamp warranty.

How do I reset the bulb hours on the TS projector?

UF 55 Projector - Press the power button on the ECP or remote control to start up the system. The ECP's power light turns solid green when the system starts. To confirm that the lamp timer has been reset, access the service menu by pressing DOWN, UP, UP, LEFT, UP (DUULU) on the remote control. Select the lamp. Select the Lamp Hour Reset field. Select the Yes button. Your lamp reset count increases by one. UF 65 Projector - Using the remote control, press the following buttons quickly to access the service menu: Down, Up, Up, Left, Up. Scroll down to the Lamp Hour Reset field and then press OK. Both Lamp Hour values (Standard and Economy) are reset to zero. UF 75 Projector - Using the remote control, press the following buttons quickly to access the service menu: Down, Up, Up, Left, Up. Scroll down to the Lamp Hour Reset field and then press OK .Both Lamp Hour values (Standard and Economy) are reset to zero.

Is online training available?

Yes, log into LMS. to access free, online courses. You can also visit the Training Registration page of our website to view upcoming live online training.

I don't see my computer desktop.

Ensure your device is powered on and set to the "PC" input. Press the "Input" button on the remote and scroll all the way to the left to highlight "PC" and press "OK" on the remote.

How do I set up my TeachSmart/CoreFocus interactive whiteboard or display?

Download this PDF for a step-by-step, illustrated path from power-on to play.

What if I have a virus or spyware on my Hatch device?

We recommend you go to and download the free version of Malwarebytes Anti-Malware, install and then run the program. If you have a virus or spyware that cannot be removed, you can call Tech Support 800-624-7968 option 4. Your Hatch device has a Factory Restore partition. You will be asked to save any data you need before we start the recovery process as it will restore the computer to its original configuration and all data will be lost.

Fill out the form below to request your software upgrade.

How do I learn more about how to use Hatch Technology?

Hatch Early Learning is proud to provide several different resource options that are free to our customers. We encourage teachers to mix-and-match the resources that work best for you! If you prefer the self-help method, you might find our online Learning Management System (LMS) to be the most helpful tool. LMS has a course that is specifically designed for our Teaching Guide teachers. The course is available 24/7 and includes content that pertains to all aspects of your product, like the Hatch Teaching Guide, activities and Classroom and Child Portfolios. To access this resource, click here! If you're experiencing any difficulty, submit a request to the Hatch Technical Support team.

Is online training available?

Yes, log into Learning Management System (LMS) to access free, online courses.

How do I set up my WePlaySmart table?

Download this PDF for a step-by-step, illustrated path from power-on to play.

How do I Power on WePlaySmart by Hatch?

To power on your WePlaySmart table, push the silver power button, located near the USB ports. The button will illuminate blue and the WePlaySmart program will automatically launch.

How do I Power off WePlaySmart by Hatch?

If you are in the WePlaySmart Learning Suite games, you will need to shift control to the teacher by simultaneously touch CTRL + SHIFT + T to access the WePlaySmart main menu. From the main menu, select "Exit WePlaySmart", then select "OK". From the desktop, select the Windows Start icon, which is located in the bottom left corner of the screen. Then, select "Shut Down". The unit will power off.

Can I unplug the WePlaySmart by Hatch multi-touch table?

Yes! You can unplug and move the WePlaySmart table, but the table must be powered off first. Follow the directions to turn the device off, then you can unplug the table from the surge protector or wall outlet.

What do I need to do before children play WePlaySmart by Hatch?

Before children can play games on the WePlaySmart table, you need to add a classroom and add children into the classroom by inputting their names, dates of birth and photos. You must have at least one classroom set up and two children to add before you can start. For step-by-step instructions, visit the section titled "How can I add a class to WePlaysmart"?

How to Add a Class to WePlaySmart by Hatch

Before any children can log in and play, you must add them to your classroom. To add children to your classroom, start by logging in to the "Teacher Area". Select the classroom to which you are adding children and check to ensure this classroom is set as an "Active Classroom". Select “Add Child". Add the child's information: first and last name (or the first letter of the child's last name) and the child's date of birth (month, day and year). We highly recommend capitalizing each child's name appropriately, since these will appear on the WePlaySmart screen as you type them here. Finally, take one photo of each child; the children will use these pictures to log in to WePlaySmart. We recommend placing a sticker, a star on an X on the key spot as a focal point when you snap each photo. Position the child in front of the webcam and make sure that the camera is focused. Select "Take Picture" and make sure the photo is savable. If you want to take another photo, select "Clear" and retake the photo as many times as you like! Once a child is added to the classroom, their details and photo will be saved in the system. The children's names appear in the system in alphabetical order.

How can I connect my classroom's WePlaySmart table to a wireless network?

To connect the WePlaySmart by Hatch unit to a wireless network, begin with the table powered on. WePlaySmart by Hatch will automatically launch. Press CTRL+ SHIFT + T (Controls shift to the Teacher) to open the Main Menu. Select "Exit WePlaySmart" then select "OK".In the system tray that appears in the lower right-hand corner of the screen, select the network icon. NOTE: There are two types of wireless networks: Private - security is enabled and you will see this symbol next to the network Public - open, unsecured network and you will see this symbol next to the network After selecting the network icon you would like to connect to, you will see a list of available networks. Select the network you want to connect to from the display.Select "Connect". If the connection is private or secured, enter your password (you may need to obtain the password from your Network Administrator) and you will be connected. If the connection is public, you will be directly connected. Select "Connect Automatically" if you would like to make this connection permanent. You can now use your WePlaySmart table on the wireless network.

Does WePlaySmart have a warranty?

Yes, WePlaySmart by Hatch has a two-year limited warranty. For more details click here.

I'm interested in Hatch technology. How can I see a demo?

Please click here to request a demo.

Can I unplug the WePlaySmart by Hatch multi-touch table?

Yes, you can unplug and move the WePlaySmart by Hatch multi-touch table, but first the table must be powered off. Follow the directions to Power off the unit and then you can unplug the table from the surge protector or wall outlet.

What do I need to do before children play WePlaySmart by Hatch?

Before children can play WePlaySmart by Hatch, you need to add a classroom and add the children by inputting their name, date of birth and photo. You must have at least 1 classroom and 2 children before you can start. Please see the sections entitled How to Add a Class to WePlaySmart by Hatch and How to Add Children to WePlaySmart by Hatch for step by step instructions.

How to Add a Class to WePlaySmart by Hatch

Before any children can log in and play, you must add them to your classroom. Log into the Teacher Area. Select the classroom you are adding children to and check to ensure this classroom is Set as Active Classroom. Select Add Child. Add the child's information; first and last name (or first letter of the last name) and date of birth (month, day and year). We highly recommend that you appropriately capitalize each child's name, as these will appear on the WePlaySmart by Hatch screen as you type them here. The final step is to take one picture of each child. The children will use these pictures to log themselves into the WePlaySmart by Hatch System. We recommend placing a sticker, a star, or an X mark on the key spot as a focal point when you snap each photo. Position the child in front of the webcam and wait to ensure that the camera is focused. Select Take Picture and after viewing the picture to ensure it is savable, select Submit. If you want shoot another picture, select Clear and retake the photo (as many times as you like). Once a child is added, his/her details and photo will be saved in the system. The children's names appear in alphabetical order.

How can I delete children from WePlaySmart?

You must be in the Teacher of Administrator area to delete a child from the system. Touch the Control + Shift + T keys simultaneously to access the WePlaySmart main menu. Select “Teacher Area", then select the classroom name dropdown menu and ensure that the correct class is selected. You should see a black "X" in the white box beside the words "Set as Active Classroom". Find the child you would like to delete and select “Details" next to the child's picture. Select "Edit", then select "Delete Child". You will see a confirmation message that will ask you whether you want to delete this child from the system and you must type the word “delete" before you can select "submit". You will now see the Classroom Overview Report, where you started. The Child Details for this child will no longer appear on the classroom list.

Wireless Connection for WePlaySmart by Hatch

To connect the WePlaySmart by Hatch unit to a wireless network, begin with the table powered on. WePlaySmart by Hatch will automatically launch. Press CTRL+ SHIFT + T (Controls shift to the Teacher) to open the Main Menu. Select Exit WePlaySmart then select OK.In the system tray that appears in the lower right-hand corner of the screen, select the network icon. NOTE: There are two types of wireless networks: Private - security is enabled and you will see this symbol next to the network Public - open, unsecured network and you will see this symbol next to the network After selecting the network icon you would like to connect to, you will see a list of available networks. Select the network you want to connect to from the display.Select Connect. If the connection is private or secured, enter your password (you may need to obtain the password from your Network Administrator) and you will be connected. If the connection is public, you will be directly connected. Select Connect Automatically if you would like to make this connection permanent. Wireless connectivity is enabled.

Does WePlaySmart by Hatch have a warranty?

Yes, WePlaySmart by Hatch has a two-year limited warranty. Please visit the Warranties section of the website to see further detail.

Does Hatch offer other professional development or training opportunities?

Yes! In additional to our online support via the LMS and the Hatch Technical Support team, we also host live and interactive webinars with one of our training experts. Click here to view Hatch's webinar schedule and click here to explore our page.

How can I calibrate my classroom's WePlaySmart table?

First, turn on the WePlaySmart table by pressing the power button; WePlaySmart will launch automatically. Press Control + Shift + T to shift control to the teacher, then open the main menu. Select "Exit WePlaySmart" then select "OK". Select the "Start" icon from the Windows task bar, go to "All Programs" and choose "MultiTouchScreen". Next, select the program "TouchWin". Then, select "TouchWin Configuration". Once the application displays, select "Calibration". You will see four crosshairs appear in each corner of the screen; it's best to stand over the table so you can touch the crosshairs more precisely. As each crosshair turns red, touch or tap each one using one finger. You can either select "Done", or select "Cancel" within the five second countdown and repeat the steps. After that, the calibration is complete.

I noticed my children are playing new kindergarten level skills, are these new?

Yes, they are new to the Shell Squad Adventures' family.

When will my children have the opportunity to play the new Kindergarten bridge skills?

Children have an opportunity to begin playing these games when they are almost or have completed all of the original 18 kindergarten readiness games.

Where do I find the museum artifacts for the kindergarten bridge games?

The artifacts are located in the bottom row of the museum.

Are the Kindergarten bridge games available on my device?

In order for your children to have an opportunity to play the new kindergarten bridge games, you must have the latest version of the iStartSmart Elite product (version 5.6.0.0). If you are unsure of which version you currently have, you can check your device by launching Shell Squad Adventures and looking at the top right corner.

Are these new kindergarten level skills permanently a part of iStartSmart Elite?

Yes! As long as you have a subscription to iStartSmart Elite software, your children can enjoy playing and learning from these new games. Also, Hatch will be releasing additional games this summer as part of our "Back to School" pack! Stay tuned for more!

Are my children ready for kindergarten level games?

Only children who have shown understanding in the original 18 Pre-k level games will have the opportunity to play the kindergarten bridge level games. Once they have shown understanding in the original 18 skill games, the system will automatically unlock the new kindergarten bridge skills to continue their learning.

I do not have an iStartSmart Elite subscription, how can I sign up?

Click here to request an upgrade or call us at 800-624-7968 to speak to a sales representative

How do I find the children's progress on the RMS when they play these games?

Progress monitoring for the new kindergarten bridge skills will follow the same format as the original 18 games; each of the 4 new skills will have a tutorial, emerging, developing, developed and completed skill level. To see what skill level your children have currently reached in each skill, you can view the individual child progress reports or the class overview report found in the Report Management System.

My children are having difficulty with touching and dragging when they play some of these games. What tips do you have?

First, it is important to remind children that they do not need to apply a lot of pressure as they interact with the screen; i.e. they do not need to press or touch in an aggressive manner. For example, when a child is struggling to initiate screen movement, ask him to tap his nose and then tap the screen in the same way; the pressure they apply to their nose and that on the screen is very similar.
In addition, we recommend children use a thumb to move objects on the screen; the placement of the thumb-pad seems to work very well. Also keep in mind the following:

• Fingernails do not register as touches (on most devices), be mindful when the child is touching that they should be coached to use the pad of the finger rather than the side or tip.
• Clean hands work better than hands with foreign material on them.
• A light but firm touch works better than a really heavy or feather-light touch.
• The objects are not active on the screen until the instructions have completed - a good way of knowing when the objects are active in Emerging-Complete skill levels of the games is to reference the green

What standards are iStartSmart Games based on?

Many state standards require children to have developed phonological memory ability before they begin phonics instruction. In addition, children should make sets and recognize numerals for up to 10 objects in addition and subtraction. The Common Core State Standards lists these skills for kindergarten as well.

Are there Beyond the Technology activities suggested for iStartSmart games?

Beyond the Technology games that support the new kindergarten level skills have been added to our Beyond the Technology library.

The screen does not respond to touch during game instructions. Is the game broken?

The games often turn off touch activity while instructions are being delivered to ensure that children hear everything they need to know in order to answer correctly.

How many activities does Shell Squad Adventures have?

Shell Squad Adventures currently has 18 skill activities with 5 scaffolding levels for each activity.

I added my first child but the screen still says I have no children in my class

Once you have added all the children to your classroom and you are ready to play, touch the "X" at the top right corner of the teacher window to close the menu and you will see your classroom. After touching your classroom, you will see all your newly added children.

Once inside of Shell Squad Adventures, how do the children begin playing the games?

The child will select their picture two times in a row and they will then be presented with the Artifact Museum. The child can simply tap the door at the bottom right corner of the screen to get started playing.

I no longer get the option to select a theme in Shell Squad Adventures, have they been removed?

We have modified the way the themes work within the games. Instead of a choosing a theme, they have been integrated into the software natively for a more immersive experience. That way, the themes directly tie to the activities the children are playing.

What are the differences between Shell Squad Adventures and Shell Squad Games?

Added intrinsic motivational factors to the game to encourage child utilization Added a backstory to the game that helps with building empathy in the children (helping Orwell get his artifacts back), a sense of story and self-esteem. And along with the Welcome kit that includes a comic book with even more back story on the characters, helps to provide more integration of the game into the classroom activities Added a museum (part of the backstory) and where persistent rewards are displayed. Children can see their own progress and build their internal motivation Added characters: Orwell the owl, the museum curator who requests the childrens help to recover artifacts from Luna and "sends" them on adventures in a variety of new places and settingsLuna the moth, who is a trickster who has hidden the museum artifacts and who will give them back if the children can answer riddles and puzzles and games successfully Instead of 3 themes, there are 18 different "themes/adventures" which are integrated into the game Added a "Try Again" option when a child has not completed the skill game successfully allowing them to repeat the skill game or to move to a new skill game Shell Squad Characters do not remain on the screen all the time. They will "lean in" to compliment correct answer selection or encourage them at incorrect selections. They are also more animated and will tumble across to provide a sense of moving through the adventure to the end goal - retrieving the artifact Instructions are more game oriented since the themes are more integrated into the experience

If I have not upgraded all my devices to iStartSmart Elite. Will the children's progress data and bookmarks be tracked across all of them?

Class data and Child Progress data are carried between Shell Squad Games and Shell Squad Adventures. The Classes and children added on Shell Squad Games devices can also be used with Shell Squad Adventures when the tablets are assigned to the same classes. A childs progress in Shell Squad Games will be reflected in Shell Squad Adventures. The child will notice the difference in the Graphics and game play between the two but the skills and the levels they have achieved will carry across. Both games exchange class and child progress data with RMS and save data to a common local database on the device as well to support the ability to play while the tablet is not connected to the internet or loses internet connection. Bookmarks work the same way as in Shell Squad Games. However, Bookmarks are not preserved between the two games. So if a child uses a tablet with Shell Squad Games and then goes to a tablet with Shell Squad Adventures, the bookmark they had in Shell Squad Games will be removed when they play in Shell Squad Adventures. And the same in reverse is true.

What is the recommendation for children playing Shell Squad Adventures?

The iSS/AIO Time Study and the iSS/AIO Texas efficacy studies results provided a time recommendation for the users. Children should play Shell Squad Games an average of 30 minutes per week, or 2 hours per month (20-week instructional period), filling 4 thermometers per week. Teachers should monitor children as they move through to obtain the developed level on the 18 skills. A general indicator would be that by the January snapshot, a child should have reached developed or completed for 9-1/2 of the 18 school readiness skills.

How do I learn more about how to use Hatch Technology?

Hatch Early Learning is proud to provide several different resource options that are free to our customers. We encourage teachers to mix-and-match the resources that work best for you! If you prefer the self-help method, you might find our online Learning Management System (LMS) to be the most helpful tool. LMS has a course that is specifically designed for our Teaching Guide teachers. The course is available 24/7 and includes content that pertains to all aspects of your product, like the Hatch Teaching Guide, activities and Classroom and Child Portfolios. To access this resource, click here! If you're experiencing any difficulty, submit a request to the Hatch Technical Support team.

Is online training available?

Yes, log into the Hatch Hub to access free, online courses.

How do I carry over children into the new school year?

Click here for instructions on how to carry over children from a previous school year. Carry Over Children Guide

My tablet has no sound.

Are the headphones plugged in? Make sure to check the volume button to see whether the volume is turned down or muted. You can also unlock settings (touch the top-right lock and use the password: h@tch), then click on the digital clock in the bottom-right corner, which will open your settings and sound. Select volume and make sure the volume is turned up.

My headphones have no sound.

Unplug the headphones and re-attach them firmly to the tablet. Check the volume button near the top of the left edge of the tablet and make sure the volume is not turned down or muted. If the settings are unlocked (touch the top-right lock and use the password: h@tch), you can click on the digital time indicator in the bottom-right corner and then select sound. Select volume and make sure the volume is turned up.

How do I exit Shell Squad Adventures?

Press down on the top left of the screen until numbers appear in each corner of the screen. Lightly tap the numbers in the corners (1, 2, 3, 4) in order. Try using the eraser of a number 2 pencil if you are having issues tapping the numbers.

My device is not connecting to our network.

First, unlock your settings lock (touch the top-right lock and use the password: h@tch), then visit the dropdown menu (3 dots in the top-right corner), select the Teacher option and touch the Settings and WiFi icon. When the WiFi window appears, it will say "no internet." Make sure WiFi is turned on. If WiFi is turned on, you will see available networks to the right. If you do not see your network there, try another device. If the network still does not show up, contact your local IT department. If you see your WiFi network listed, touch it and enter the password to connect.

I have broken or lost my charger for the tablet. How do I get it replaced?

Please call 800-624-7968 option 4. If the charger quits working under the tablet warranty, it will be replaced free of charge. Out-of-warranty tablet chargers; or lost, stolen or user-induced damage will not be covered and will result in a charge of $49.95 + S&H.

How low should I let the battery on the tablet get before I recharge it?

Once the tablet falls below 20%, it will start to shut down unnecessary functions in order to conserve the battery charge and keep the tablet running. We recommend keeping the charge above 20%.

Where can I find my tablets name or serial number?

Touch the dropdown menu icon (three dots) in the upper-right. Select "Information." You will see your tablets name on a name tag. To find the serial number, pull back the green bumper where you charge the tablet. On a clear tag you should see a number in this format (for example): B7OKAS288373

Why arent my childrens names showing up on the tablet?

Make sure you have the correct tablet for your classroom. If the childrens names show up in the Hatch Report Management System, do they have pictures? Pictures are required for the children to show up in the classroom. To visit the Report Management System, scan to visit into the Teachers Corner, click "Monitor Childrens Progress," and then choose the RMS icon.

How do I exit iStartSmart to reach the tablet's Android desktop?

In the iStartSmart main menu, unlock the top-right lock and press the home button.

I am on the Android desktop. How do I return to iStartSmart?

Click the Hatch icon showing Henry the Chick

Can I install new apps on my tablet and see them in the kid-safe environment?

Any user-installed apps must be installed from the Android desktop and will function outside of Hatch's secure environment.

What are these QR Key cards and how do I use them?

QR Key cards come included with your tablet. Scanning them will allow you to quickly switch between Shell Squad Adventures, children apps and teacher apps, all within iStartSmart's secure environment

How do I create a class in the Report Management System (RMS)?

Log into RMS, then select class then add a class, Create the class name, you can also assign a teacher and a device to the class. Once complete, click add class. ()

How do I remove a Class in the Report Management System (RMS)?

Log into RMS, then select class and then view class. Click on the class name to open it, then click deactivate class. ()

How do I add a child in the Report Management System (RMS)?

Log into RMS, then select Child and then add a child. Add the childs first and last name. Then add their birthday. If you have the class created you can assign the child to the class. ()

How do I assign a Child in the Report Management System (RMS)?

Log into RMS, then select Child and then assign to class. From the left menu select the children you want to add to the class and select add. The new children should be added to the menu on the right. ()

How do I remove a child in the Report Management System (RMS)?

Log into RMS, then select Child and then assign to class. From the right menu select the children you want to remove from the class and then select "Remove". The removed children should be added to the menu on the left.

What reports can be run in the Report Management System (RMS)?

Class Overview and Class Comparison Profile Over Time.

Can your password be changed in the Report Management System (RMS)?

Yes, log into RMS and then edit your profile. RMS Login Or Click here to submit a support request.

How many teachers can you have in an RMS classroom?

You can have 1 teacher per class and 4 classes per tablet.

I added my children to iStartSmart but not all of them are showing up in the Report Management System (RMS).

Children must have a picture added to Shell Squad Adventures. Please make sure all of your children have pictures in their account.

I'm interested in Hatch technology. How can I see a demo?

Please click here to request a demo.

I downloaded Shell Squad Adventures by Hatch from iTunes. Where do I get a Device Code?

Please call Hatch at 1.800.624.7968 x5 or clickhere so that we can get you started.

Do I need an iTunes account to download the Shell Squad Adventures app from the Apple App Store?

Yes, you will need an iTunes account for the App Store. Visit Apple Support:

Can I use iTunes Credit to purchase Shell Squad Adventures from the Apple App Store?

You cannot use iTunes credit for the iStartSmart Learning Center license. Shell Squad Games by Hatch is a free download from the iTunes App Store. An annual license key to operate Shell Squad Games and to access your personal account in the Report Management System is required and is established with Hatch. Shell Squad Games was created exclusively for children ages 3 - 5 years and is part of the iStartSmart Learning System by Hatch designed specifically for the classroom. Shell Squad Games by Hatch help children build foundational literacy and math school readiness skills. Progress monitoring data is automatically transferred over to the Hatch Report Management System (RMS) online. Software features include: Personalized Learning with Photo Login for up to 32 children in up to 4 classrooms Classroom Setup Wizard 28 different Scaffolded Game Sets in 9 Skill Areas Access to individualized Progress Monitoring results on Classroom and Administrative Dashboards in the Hatch

How do I download and register Shell Squad Adventures for the iPad?

Click here to open a PDF with instructions: Installing and Registering Shell Squad Adventures

Is there a way to provide a more kid-safe environment on my iPad so my children cannot access other apps or the internet?

You can use your iPad operating system functionality to set up a "Guided Access" session which locks the child into the app and requires a pass code to exit. Click here for detailed instructions. Using the "Restrictions" (Parental Control) settings of the operating system will also enable you to restrict access to specified features and apps on the iPad. Please click here to access the Apple support documents on "Understanding Restrictions"

How do I get updates for Shell Squad Adventures for the iPad?

All updates will be downloaded from the App Store. You will receive notice in the same manner as all update notices from the App Store. Typically this is a little red circle with a number inside on the App Store icon to indicate there is an update to an app that was downloaded from the App Store.

My Shell Squad Adventures trial license expired on my iPad

The trial version of Shell Squad Adventures registers you into a demo school and class with children who have played the game and are showing skill progress. Once installed on your iPad, you can play Shell Squad Adventures as any of the children. Your progress as that child will be collected and transferred to the demo account in RMS To review the child progress collected, access RMS either from the Teacher Menu (hold the upper left corner of the screen for 3 seconds, then tap the corners in numeric sequence, select "Class Overview Report") or by following this link: RMS Login The login email address is Anna@piedmont.com or Olivia@piedmont.com (depending on your trial account which was specified in the email containing the trial license. The password is: h@tch Please note that during the trial period only, this data will be reset each night and other people who are also utilizing a trial license have access to these same demo children and could impact the progres

I received a trial license. Why dont the reports show the progress I made while playing the games?

The trial version of Shell Squad Games registers you into a demo school and class with children who have played the game and are showing skill progress. During the trial period only, this data is reset each night. Your progress may have been reset overnight to a default skill level During the trial period only, the children are accessible by different people who are also utilizing a trial license. They may have logged progress against the same children that you were using. Shell Squad Games algorithms would have synchronized to the highest level attained for the child. Please try again in the morning after the data is reset, or call your Hatch representative for a more individualized trail license.

Is there a way that I can use Shell Squad Adventures as a teacher and not impact the reports showing the progress of my children? How would I demo Shell Squad Adventures to a childs parent?

We have added a new Demo Mode that is available on the Teacher Menu (touch and hold the upper left corner and then touch the numbered corners in sequence). Selecting Demo Mode will display sample classrooms with children that have been configured to start Shell Squad Games in a specific game at a specific level indicated in the child images in the login screen. The teacher can then demo the game, what happens when correct and incorrect answers are provided and how the game advances to higher skill levels While in Demo Mode: Skill progress achieved in a game is not saved to the database, so their class reports are not impacted while they are trying out the games. Teachers can also access the Teacher Menu options, experiment with the functionality and not worry that their data will be corrupted since it is not saved. While in Demo Mode, the teacher can experience the RMS Dashboard functionality without logging into RMS or having connectivity to the internet. Selecting "Class Overview Report" from the Teacher Menu while in Demo Mode provides interactive screens emulating the RMS Dashboard. Simply touch on the red boxes to view different screens. Touching the Logout button toggles the display to the Administrator RMS Dashboard Touching the Exit RMS button will return the user to the Teacher Menu Demo Mode can be used while the device is not connected to the internet.

I am noticing that the initial screens are taking a long time to load on iPad.

You may be experiencing memory constraints because several applications are still running or in a suspended state. If you force the apps to close, you may free up memory and the games should perform better. To force apps to close: Double click the 福彩app下载官网下载 button. This reveals the multitasking bar where icons of the apps that are running will display. Simply slide up and off the screen the preview image of any app that you want to close. (The app is still installed and available, just no longer executing)

I am having issues with alerts and notices popping up while the children are playing Shell Squad Adventures on iPad.

You can review and adjust which apps are providing alerts and notices by going to Settings > Notification. Click here for the Apple document on "Understanding Notifications":

Shell Squad Adventures exits unexpectedly when the kids are playing. Why?

Multi-tasking gestures may be configured on the iPad. These gestures are as follows: Pinch 4 or 5 fingers together to return to the 福彩app下载官网下载 screen Swipe up with 4 or 5 fingers will display the multi-tasking bar Swiping left or right with 4 or 5 fingers will switch apps To Turn multitasking gestures on or off: Go to Settings Go to > General > Multitasking Gestures Tap On or Off

The Shell Squad Adventures for iPad audio is not playing but I can still hear my own music play. Why?

You may have muted the sound by pressing and holding the bottom end of the Volume button. Try turning up the volume by pressing the Volume button. You may have moved the Side switch down (this switch is next to the volume switch) to mute notifications, alerts and sound effects. This may mute Shell Squad Games but does not mute audio such as music, podcasts, movies and TV shows. Try moving the Side switch in the other direction.

My iPad is not connecting to our wireless network.

Click here to access the Apple iPad support for Connecting to WIFI:

How do I set up my Shell Squad Adventures iPad app?

Download this PDF for a step-by-step, illustrated path from purchase to play.

How do I set up my iStartSmart tablet?

Download this PDF for a step-by-step, illustrated path from power-on to play.

How do I add a child in ISS 1.2?

At the EC Launch screen, go to Shell Squad Games hit control, shift and T at the same time. Go to Teacher Login. Select a classroom and you can add a Child.

How do I modify a child in ISS 1.2?

At the EC Launch screen, go to Shell Squad Games hit control, shift and T at the same time. Go to Teacher Login. Select a classroom and you can modify a Child.

How do I create a class in ISS 1.2?

At the EC Launch screen, go to Shell Squad Games hit control, shift and T at the same time. Go to the Administrative login in. The password is h@tch - Then select new class.

How do I remove a class in ISS 1.2?

At the EC Launch screen, go to Shell Squad Games hit control, shift and T at the same time. Go to the Administrative login. The password is h@tch. Select the classroom, modify the classroom setting and click delete.

How do I remove a child in ISS 1.2?

At the EC Launch screen, go to Shell Squad Games hit control, shift and T at the same time. Go to Teacher Login. Select a classroom and select the child details of the child you want to remove. Then edit child details and delete child.

What if I have a virus or spyware on my Hatch device?

We recommend you go to and download the free version of Malwarebytes Anti-Malware, install and then run the program. If you have a virus or spyware that cannot be removed, you can call Tech Support 800-624-7968 option 4. Your Hatch device has a Factory Restore partition. You will be asked to save any data you need before we start the recovery process as it will restore the computer to its original configuration and all data will be lost.

My iSS 1.2 has no sound.

From the EC Launch screen, hit ALT and F4 at the same time to go to desktop. In the bottom left, click on the speaker and the volume control will appear. Make sure the volume is turned up and not muted. If you still have no sound, go to the Start menu, then control panel and then sound. On the play back tab, make sure speakers are selected as default device.

My ISS 1.2 has no sound from the headphones.

From the EC Launch screen hit ALT and F4 at the same time to go to desktop. In the bottom left click on the speaker and the volume control will appear. Make sure the volume is turned up and not muted. If you still have no sound go to the start menu, then control panel and then sound. On the play back tab make sure headphones are selected as default device.

Can I manually back up or restore classroom data in ISS 1.2?

At the EC Launch screen, go to Shell Squad Games, hit control, shift and T at the same time. Go to the Administrative login The password is h@tch. Select Backup /Restore data. Choose manual back up or restore and select the location to save the data or the location to restore the data from.

My computer is missing software or does not work. Can I restore it back to factory condition on my ISS 1.2?

Call Tech Support 800-624-7968 option 4. Your ISS has a Factory Restore partition. You will be asked to save any data you need before we start the recovery process as it will restore the computer to its original configuration and any data you have will be lost.

Where is my classroom data stored?

It is store on the I drive in a folder named Hatch.

My desktop on my ISS 1.2 is too big and or the colors look funny or blurry.

From the EC Launch screen, hit ALT and F4 at the same time and it will bring you to the desktop. Right click on a blank spot on the desktop and go Graphic Properties. Default setting resolution is 1920 X 1080 and color is 32bit.

Where do I find my serial number on our ISS 1.2?

On the left hand side of the computer, there is a tag that shows the serial number.

How do I carry over children from the previous school year into the new school year?

Click here for instructions on how to carry over children from a previous school year.

How do I learn more about the iStartSmart Learning Suite for the iPad?

Please click on the following link to learn more! iStartSmart^(R)

How can I see a demo and get a license?

Please click on the following link to request a license! Contact Customer Support

I downloaded Shell Squad Games by Hatch from iTunes. Where do I get a Device Code?

Please call Hatch at 1.800.624.7968 x5 or at Contact Customer Support so that we can get you started

Do I need an iTunes account to download the app from the Apple App Store?

es, you will need an iTunes account for the App Store. For App Store FAQs from the Apple iPad support site:

Can I use iTunes Credit to purchase Shell Squad Games?

You cannot use iTunes credit for the iStartSmart Learning Center license. Shell Squad Games by Hatch is a free download from the iTunes App Store. An annual license key to operate Shell Squad Games and to access your personal account in the Report Management System is required and is established with Hatch. Shell Squad Games was created exclusively for children ages 3 - 5 years and is part of the iStartSmart Learning System by Hatch designed specifically for the classroom. Shell Squad Games by Hatch help children build foundational literacy and math school readiness skills. Progress monitoring data is automatically transferred over to the Hatch Report Management System (RMS) online. Software features include: Personalized Learning with Photo Login for up to 32 children in up to 4 classrooms Classroom Setup Wizard 28 different Scaffolded Game Sets in 9 Skill Areas Access to individualized Progress Monitoring results on Classroom and Administrative Dashboards in the Hatch RMS

How do I download and register Shell Squad Games for the iPad?

Click here to open a PDF with instructions: Installing and Registering Shell Squad Games

Where can I find basic user information about the iPad?

Is there a way to provide a more kid-safe environment on my iPad so my children cannot access other apps or the internet?

You can use your iPad operating system functionality to set up a Guided Access session which locks the child into the app and requires a pass code to exit. Click here for detailed instructions. Using the Restrictions (Parental Control) settings of the operating system will also enable you to restrict access to specified features and apps on the iPad. Please click here to access the Apple support documents on Understanding Restrictions

How do I get updates for Shell Squad Games for the iPad?

All updates will be downloaded from the App Store. You will receive notice in the same manner as all update notices from the App Store. Typically this is a little red circle with a number inside on the App Store icon to indicate there is an update to an app that was downloaded from the App Store.

My trial license expired

The trial version of Shell Squad Games registers you into a demo school and class with children who have played the game and are showing skill progress. Once installed on your iPad, you can play Shell Squad Games as any of the children. Your progress as that child will be collected and transferred to the demo account in RMS To review the child progress collected, access RMS either from the Teacher Menu (hold the upper left corner of the screen for 3 seconds, then tap the corners in numeric sequence, select Class Overview Report) or by following this link: The login email address is Anna@piedmont.com or Olivia@piedmont.com (depending on your trial account which was specified in the email containing the trial license. The password is: h@tch Please note that during the trial period only, this data will be reset each night and other people who are also utilizing a trial license have access to these same demo children and could impact the progres

I received a trial license. Why don't the reports show the progress I made while playing the games?

The trial version of Shell Squad Games registers you into a demo school and class with children who have played the game and are showing skill progress. During the trial period only, this data is reset each night. Your progress may have been reset overnight to a default skill level During the trial period only, the children are accessible by different people who are also utilizing a trial license. They may have logged progress against the same children that you were using. Shell Squad Games algorithms would have synchronized to the highest level attained for the child. Please try again in the morning after the data is reset, or call your Hatch representative for a more individualized trail license.

Is there a way that I can use Shell Squad games as a teacher and not impact the reports showing the progress of my children? How would I demo Shell Squad Games to a child' parent?

We have added a new Demo Mode that is available on the Teacher Menu (touch and hold the upper left corner and then touch the numbered corners in sequence). Selecting Demo Mode will display sample classrooms with children that have been configured to start Shell Squad Games in a specific game at a specific level indicated in the child images in the login screen. The teacher can then demo the game, what happens when correct and incorrect answers are provided and how the game advances to higher skill levels While in Demo Mode: Skill progress achieved in a game is not saved to the database, so their class reports are not impacted while they are trying out the games. Teachers can also access the Teacher Menu options, experiment with the functionality and not worry that their data will be corrupted since it is not saved. While in Demo Mode, the teacher can experience the RMS Dashboard functionality without logging into RMS or having connectivity to the internet. Selecting Class Overview Report from the Teacher Menu while in Demo Mode provides interactive screens emulating the RMS Dashboard. Simply touch on the red boxes to view different screens. Touching the Logout button toggles the display to the Administrator RMS Dashboard Touching the Exit RMS button will return the user to the Teacher Menu Demo Mode can be used while the device is not connected to the internet.

I am noticing that the initial screens are taking a long time to load. Is there a way to optimize the games?

You may be experiencing memory constraints because several applications are still running or in a suspended state. If you force the apps to close, you may free up memory and the games should perform better. To force apps to close: Double click the 福彩app下载官网下载 button. This reveals the multitasking bar where icons of the apps that are running will display. Simply slide up and off the screen the preview image of any app that you want to close. (The app is still installed and available, just no longer executing)

I am having issues with alerts and notices popping up while the children are playing the games.

You can review and adjust which apps are providing alerts and notices by going to Settings > Notification. Click here for the Apple document on Understanding Notifications:

At random times, the games seem to get stuck, what's going on?

You may have other apps running or updating in the background that are using available memory or that are updating large amounts of data in the background. We recommend that you turn off Background App Refresh (these directions are for iOS7): Go to Settings>General> Background App Refresh - set to off1 Background App Refresh is toggled off when green is not showing5We recommend that you set email to Fetch Manually instead of PUSH Go to Settings> Mail, Contacts, Calendars> Fetch New Data - tap to set get to next screen, to turn to OFF2 Toggle Push to off3 Scroll down to FETCH setting Check Manually4 Click here for the PDF version Reducing Battery Drain Ipad2 Click here for the Apple document on Understanding multitasking:

Shell Squad Games exits unexpectedly when the kids are playing. Why?

Multi-tasking gestures may be configured on the iPad. These gestures are as follows: Pinch 4 or 5 fingers together to return to the 福彩app下载官网下载 screen Swipe up with 4 or 5 fingers will display the multi-tasking bar Swiping left or right with 4 or 5 fingers will switch apps To Turn multitasking gestures on or off: Go to Settings Go to > General > Multitasking Gestures Tap On or Off

The game audio is not playing but I can still hear my own music play. Why?

You may have muted the sound by pressing and holding the bottom end of the Volume button. Try turning up the volume by pressing the Volume button. You may have moved the Side switch down (this switch is next to the volume switch) to mute notifications, alerts and sound effects. This may mute Shell Squad Games but does not mute audio such as music, podcasts, movies and TV shows. Try moving the Side switch in the other direction.

My iPad is not connecting to our wireless network.

Click here to access the Apple iPad support for Connecting to WIFI:

Why aren't my children showing in Shell Squad Games?

Make sure you have the correct iPad for you classroom. If the children's names show up in the Hatch Report Management System, do they have pictures? Pictures are required for the children to show up in the classroom. You can add or change the pictures from the Teacher Menu right from the iPad. You can also add children too.

Is online training available?

Yes, log into LMS. to access free, online courses. You can also visit the Training Registration page of our website to view upcoming live online training.

How do I carry over children from the previous school year into the new school year?

Click here for instructions on how to carry over children from a previous school year.

My tablet has no sound.

Are the headphones plugged in? Make sure to check the volume button and see if the volume is turned down or muted. You can also click on the time in the bottom right hand corner, go to setting and sound. Select volume and make sure the volume is turned up.

My head phones have no sound.

Unplug the head phones and re-attach them firmly to the tablet. Check the volume button and make sure the volume is not turned down or muted. . You can also click on the digital time indicator in the bottom right hand corner, select settings and then select sound. Select volume and make sure the volume is turned up.

I am trying to get out of Shell Squad Games. I press 1 2 3 4 with no luck.

Lightly tap the numbers in order. You can use the eraser of a number 2 pencil if you are having issues tapping the numbers.

My wireless is not connecting to our network.

Click on the digital time indicator in the bottom right hand corner. When the screen comes up it will say no internet. Click on the gear symbol to the right and make sure Wi Fi is turned on. IF Wi Fi is turned on you will see available networks to the right. If you do not see your network there, try another device. If the network still does not show up contact your local IT department.

I have broken or lost my charger for the tablet. How do I get it replaced?

Please call 800-624-7968 option 4. If the charger quits working under the tablet warranty it will be replaced free of charge. Out of warranty tablet chargers; or lost, stolen or user-induced damage will not be covered and will result in a charge of $49.95 + S&H

How low should I let the battery on the tablet get before I re-charge it?

Once the tablet falls below 20%, it will start to shutdown unnecessary functions to save the battery and keep the tablet running. We recommend keeping the charge above 20%.

Where can I find my tablet name or serial number?

From KidSpace click on the Shell Squad Games icon. The name will appear in the upper right corner. To find the serial number you will need to pull back the green bumper where you charge the tablet. On a clear tag you should see a number in this format: B7OKAS288373.

Why aren't my children's names showing on tablet?

Make sure you have the correct tablet for you classroom. If the children's names show up in the Hatch Report Management System, do they have pictures? Pictures are required for the children to show up in the classroom.

Is online training available?

Yes, log into LMS to access free, online courses. You can also visit the Training Registration page of our website to view upcoming live online training .

I noticed my children are playing new kindergarten level skills, are these new?

Yes, they are new to the Shell Squad Adventures' family.

When will my children have the opportunity to play the new Kindergarten bridge skills?

Children have an opportunity to begin playing these games when they are almost or have completed all of the original 18 kindergarten readiness games.

Where do I find the museum artifacts for the kindergarten bridge games?

The artifacts are located in the bottom row of the museum.

Are the Kindergarten bridge games available on my device?

In order for your children to have an opportunity to play the new kindergarten bride games, you must have the latest version of the iStartSmart ELITE product (version 5.6.0.0). If you are unsure of which version you currently have, you can check your device by launching Shell Squad Adventures and looking at the top right corner.

Are these new kindergarten level skills permanently a part of iStartSmart ELITE?

Yes! As long as you have a subscription to iStartSmart ELITE software, your children can enjoy playing and learning from these new games. Also, Hatch will be releasing additional games this summer as part of our "Back to School" pack! Stay tuned for more!

Are my children ready for kindergarten level games?

Only children who have shown understanding in the original 18 Pre-k level games will have the opportunity to play the kindergarten bridge level games. Once they have shown understanding in the original 18 skill games, the system will automatically unlock the new kindergarten bridge skills to continue their learning.

I do not have an iStartSmart ELITE subscription, how can I sign up?

Click here to request an upgrade or call us at 800-624-7968 to speak to a sales representative

How do I find the childrens progress on the RMS when they play these games?

Progress monitoring for the new kindergarten bridge skills will follow the same format as the original 18 games; each of the 4 new skills will have a tutorial, emerging, developing, developed and completed skill level. To see what skill level your children have currently reached in each skill, you can view the individual child progress reports or the class overview report found in the Report Management System.

My children are having difficulty with touching and dragging when they play some of these games. What tips do you have?

First, it is important to remind children that they do not need to apply a lot of pressure as they interact with the screen; i.e. they do not need to press or touch in an aggressive manner. For example, when a child is struggling to initiate screen movement, ask him to tap his nose and then tap the screen in the same way; the pressure they apply to their nose and that on the screen is very similar. In addition, we recommend children use a thumb to move objects on the screen; the placement of the thumb-pad seems to work very well. Also, keep in mind: Fingernails do not register as touches (on most devices), be mindful when the child is touching that they should be coached to use the pad of the finger rather than the side or tip. Clean hands work better than hands with foreign material on them. A light but firm touch works better than a really heavy or feather-light touch. The objects are not active on the screen until the instructions have completed - a good way of knowing when the objects are active in Emerging-Complete skill levels of the games is to reference the green

What standards are iStartSmart Games based on?

Many state standards require children to have developed phonological memory ability before they begin phonics instruction. In addition, children should make sets and recognize numerals for up to 10 objects in addition and subtraction. The Common Core State Standards lists these skills for kindergarten as well.

Are there Beyond the Technology activities suggested for iStartSmart games?

Beyond the Technology games that support the new kindergarten level skills have been added to our Beyond the Technology library.

The screen does not respond to touch during game instructions. Is the game broken?

The games often turn off touch activity while instructions are being delivered to ensure that children hear everything they need to know in order to answer correctly.

Does iStartSmart work in Windows 10?

Yes! Please click here for a step-by-step guide. Configuring ECLaunch to auto launch in windows 10 PDF

How many activities does Shell Squad Adventures have?

Shell Squad Adventures currently has 18 skill activities with 5 scaffolding levels for each activity.

I added my first child but the screen still says I have no children in my class

Once you have added all the children to your classroom and you are ready to play, touch the "X" at the top right corner of the teacher window to close the menu and you will see your classroom. After touching your classroom, you will see all your newly added children.

Once inside of Shell Squad Adventures, how do the children begin playing the games?

The child will select their picture two times in a row and they will then be presented with the Artifact Museum. The child can simply tap the door at the bottom right corner of the screen to get started playing.

I no longer get the option to select a theme in Shell Squad Adventures, have they been removed?

We have modified the way the themes work within the games. Instead of a choosing a theme, they have been integrated into the software natively for a more immersive experience. That way, the themes directly tie to the activities the children are playing.

What are the differences between Shell Squad Adventures and Shell Squad Games?

Added intrinsic motivational factors to the game to encourage child utilization Added a backstory to the game that helps with building empathy in the children (helping Orwell get his artifacts back), a sense of story and self-esteem. And along with the Welcome kit that includes a comic book with even more back story on the characters, helps to provide more integration of the game into the classroom activities Added a museum (part of the backstory) and where persistent rewards are displayed. Children can see their own progress and build their internal motivation Added characters: Orwell the owl, the museum curator who requests the childrens help to recover artifacts from Luna and "sends" them on adventures in a variety of new places and settingsLuna the moth, who is a trickster who has hidden the museum artifacts and who will give them back if the children can answer riddles and puzzles and games successfully Instead of 3 themes, there are 18 different "themes/adventures" which are integrated into the game Added a "Try Again" option when a child has not completed the skill game successfully allowing them to repeat the skill game or to move to a new skill game Shell Squad Characters do not remain on the screen all the time. They will "lean in" to compliment correct answer selection or encourage them at incorrect selections. They are also more animated and will tumble across to provide a sense of moving through the adventure to the end goal - retrieving the artifact Instructions are more game oriented since the themes are more integrated into the experience

If I have not upgraded all my devices to iStartSmart Elite. Will the children's progress data and bookmarks be tracked across all of them?

Class data and Child Progress data are carried between Shell Squad Games and Shell Squad Adventures. The Classes and children added on Shell Squad Games devices can also be used with Shell Squad Adventures when the tablets are assigned to the same classes. A childs progress in Shell Squad Games will be reflected in Shell Squad Adventures. The child will notice the difference in the Graphics and game play between the two but the skills and the levels they have achieved will carry across. Both games exchange class and child progress data with RMS and save data to a common local database on the device as well to support the ability to play while the tablet is not connected to the internet or loses internet connection. Bookmarks work the same way as in Shell Squad Games. However, Bookmarks are not preserved between the two games. So if a child uses a tablet with Shell Squad Games and then goes to a tablet with Shell Squad Adventures, the bookmark they had in Shell Squad Games will be removed when they play in Shell Squad Adventures. And the same in reverse is true.

What is the recommendation for children playing Shell Squad Adventures?

The iSS/AIO Time Study and the iSS/AIO Texas efficacy studies results provided a time recommendation for the users. Children should play Shell Squad Games an average of 30 minutes per week, or 2 hours per month (20-week instructional period), filling 4 thermometers per week. Teachers should monitor children as they move through to obtain the developed level on the 18 skills. A general indicator would be that by the January snapshot, a child should have reached developed or completed for 9-1/2 of the 18 school readiness skills.

How do I learn more about how to use Hatch Technology?

Hatch Early Learning is proud to provide several different resource options that are free to our customers. We encourage teachers to mix-and-match the resources that work best for you! If you prefer the self-help method, you might find our online Learning Management System (LMS) to be the most helpful tool. LMS has a course that is specifically designed for our Teaching Guide teachers. The course is available 24/7 and includes content that pertains to all aspects of your product, like the Hatch Teaching Guide, activities and Classroom and Child Portfolios. To access this resource, click here! If you~Ac^a‘not^a"cre experiencing any difficulty, submit a request to the Hatch Technical Support team.

Is online training available?

Yes, log into Learning Management System (LMS) to access free, online courses.

How do I carry over children into the new school year?

Click here for instructions on how to carry over children from a previous school year. Carry Over Children Guide

How do I exit Shell Squad Adventures?

Press down on the top left of the screen until numbers appear in each corner of the screen. Lightly tap the numbers in the corners (1, 2, 3, 4) in order. Try using the eraser of a number 2 pencil if you are having issues tapping the numbers.

How do I create a class in the Report Management System (RMS)?

Log into RMS, then select class then add a class, Create the class name, you can also assign a teacher and a device to the class. Once complete, click add class. ()

How do I remove a Class in the Report Management System (RMS)?

Log into RMS, then select class and then view class. Click on the class name to open it, then click deactivate class. ()

How do I add a child in the Report Management System (RMS)?

Log into RMS, then select Child and then add a child. Add the childs first and last name. Then add their birthday. If you have the class created you can assign the child to the class. ()

How do I assign a Child in the Report Management System (RMS)?

Log into RMS, then select Child and then assign to class. From the left menu select the children you want to add to the class and select add. The new children should be added to the menu on the right. ()

How do I remove a child in the Report Management System (RMS)?

Log into RMS, then select Child and then assign to class. From the right menu select the children you want to remove from the class and then select "Remove". The removed children should be added to the menu on the left.

What reports can be run in the Report Management System (RMS)?

Class Overview and Class Comparison Profile Over Time.

Can your password be changed in the Report Management System (RMS)?

Yes, log into RMS and then edit your profile. RMS Login Or Click here to submit a support request.

How many teachers can you have in an RMS classroom?

You can have 1 teacher per class and 4 classes per tablet.

I added my children to iStartSmart but not all of them are showing up in the Report Management System (RMS).

Children must have a picture added to Shell Squad Adventures. Please make sure all of your children have pictures in their account.

What does the flashing tear drop on my Epson printer mean?

The printer is out of ink.

What does the flashing trash can on my Epson printer mean?

There is a paper jam.

How to I check to see what ink is out on my Epson Printer?

Lift the cover to the printer. Press the flashing ink drop and it should stop on a black arrow to show you which ink cartridge is out. Continue pressing the flashing ink drop and it will show you if there are any other cartridges out of ink.

The CYAN is out in my Epson printer. Why will it not print in black?

The Epson printer requires all ink cartridges to be full to print in any color.

I'm interested in Hatch technology. How can I see a demo?

Please click here to request a demo.

What does the flashing tear drop on my Epson printer mean?

The printer is out of ink.

What does the flashing trash can on my Epson printer mean?

There is a paper jam

How to I check to see what ink is out on my Epson Printer?

Lift the cover to the printer. Press the flashing ink drop and it should stop on a black arrow to show you which ink cartridge is out. Continue pressing the flashing ink drop and it will show you if there are any other cartridges out of ink.

The CYAN is out in my Epson printer. Why will it not print in black?

The Epson printer requires all ink cartridges to be full to print in any color.

I have a mouse or keyboard that does not work. How do I get it replaced?

Please call 800-624-7968 option 4. If the charger mouse/keyboard quits working under the computer's warranty period, it will be replaced free of charge. Out of warranty computer mice/keyboards, lost, stolen or user induced damage will not be covered and result in a charge of $23.95 + S&H each.

When I play DVDs on my interactive display, whiteboard or computer, the picture looks choppy or uneven.

Go to and download the free version VLC media player. This will allow you to play certain DVDs that Windows Media Player does not.

How do I set up my iStartSmart computer?

Download this PDF for a step-by-step, illustrated path from power-on to play.

What if I have a virus or spyware on my Hatch device?

We recommend you go to and download the free version of Malwarebytes Anti-Malware, install and then run the program. If you have a virus or spyware that cannot be removed, you can call Tech Support 800-624-7968 option 4. Your Hatch device has a Factory Restore partition. You will be asked to save any data you need before we start the recovery process as it will restore the computer to its original configuration and all data will be lost.